Information
Shipping Policy
How we get your order to you: when it ships, how long it takes, what it costs, and what to do if something goes wrong on the way.
1 Order processing
Orders are picked and packed from our Singapore warehouse on working days. We do not dispatch on Sundays or public holidays.
Orders placed before 3 p.m. on a working day are dispatched the same day. Orders placed after 3 p.m., or on a Sunday or public holiday, are dispatched on the next working day.
Once your parcel has been handed to the courier, we send you a dispatch email containing your tracking number and a tracking link. If that email has not arrived within one working day of ordering, check your spam folder before contacting us.
Every order ships in a plain outer box, with a neutral billing descriptor on your statement. There is no product name, no branding, no branded tape and no description of the contents on the outside of the parcel.
2 Delivery times
Standard delivery within Singapore takes 2 working days from dispatch.
| Stage | Timeframe |
|---|---|
| Order placed before 3 p.m., working day | Ships same day |
| Order placed after 3 p.m. / Sunday / public holiday | Ships next working day |
| Courier transit, islandwide | 2 working days |
These are estimates based on normal courier performance, not guarantees. Delivery may take longer during public holidays, peak periods, adverse weather, or where the courier is unable to access your building.
We currently ship within Singapore only.
3 Shipping cost
Tracked delivery is free on every pack delivered within Singapore. There is no minimum spend and no handling fee. The price you see at checkout is the price you pay.
| Pack | Shipping |
|---|---|
| The Starter Pack · 21 days · 1 box | Free |
| The 3-Months Metabolic Reset System · 84 days · 4 boxes | Free |
| The Maintaining Result · 189 days · 8 boxes paid + 1 | Free |
Where a parcel is returned to us undelivered and needs to be sent out again, a redelivery fee may apply. We will tell you the amount before we charge anything.
4 Order changes
Need to change a delivery address, a contact number, or the pack you ordered? Email hello@fitwithlimfelix.com with your order number as soon as you can.
We can only make changes before your parcel has been handed to the courier. Once it is in transit, the address is locked and we are unable to redirect, recall or amend it.
To cancel an order before dispatch, email us with your order number. Cancellations made before dispatch are refunded in full to the original payment method.
Because orders placed before 3 p.m. ship the same day, the window to change an order is short. Email us early rather than waiting.
5 Delivery issues
You are responsible for the accuracy of the delivery details you give us at checkout. We are not responsible for a failed, delayed or misdirected delivery caused by an incorrect, incomplete or out-of-date address, unit number or contact number.
If your tracking has not updated
Allow one full working day. Courier scans sometimes lag behind the parcel. If there is still no movement after that, email us and we will chase the courier on your behalf.
If your parcel is marked delivered but you cannot find it
Check with anyone else at the address, your building management or concierge, and the parcel locker if your block uses one. If it still has not turned up, contact us within 7 days of the delivery scan and we will open an investigation with the courier.
If your parcel arrives damaged
Do not throw away the packaging. Photograph the outer box and the bottles as they arrived and email the photos to us within 7 days. This is covered under our Refund & Money-Back Guarantee.
Contact
Email hello@fitwithlimfelix.com with your order number and we will come back to you within one working day.
Ships the same working day before 3 p.m.
Free tracked delivery across Singapore, in a plain box, on every pack.