Information
Refund & Money-Back Guarantee
Take the full three months to decide. This page sets out exactly how the guarantee works, what it covers, and how to claim it without having to speak to anyone.
1 3-Month Money-Back Guarantee
Take the full three months to decide. If you're not satisfied, return the bottles for a full refund.
No questions, no phone call, no retention offer.
| Term | Detail |
|---|---|
| Window | 3 months from delivery |
| Applies to | All three packs, ordered directly on this site |
| Claims per customer | [1] |
| Refund | 100% of what you paid |
The guarantee covers The Starter Pack, The 3-Months Metabolic Reset System and The Maintaining Result. Return the bottles from your order, opened or unopened. You do not need to explain yourself, and nobody will call you to talk you out of it.
No subscription
There is nothing to cancel. We do not auto-bill and we do not keep your card on standing order. When your pack ends, nothing happens unless you place another order.
2 Damaged, defective or wrong items
If your order arrives damaged, leaking, tampered with, or is simply not what you ordered, we will replace it. You do not pay for the replacement and you do not pay to send anything back.
Report it within 7 days of delivery, with photographs of:
- the outer shipping box, including any damage to it;
- the boxes and bottles as they arrived, before anything is discarded;
- the batch number and expiry date printed on the box;
- the shipping label, if it is still readable.
Please keep all packaging until we have resolved the claim. Once we have confirmed it, we ship a replacement at our cost, or refund you in full if you prefer.
3 Not eligible
The following fall outside this policy:
- Products not bought from us directly. Anything bought from a marketplace listing, a reseller or a third-party site is covered by that seller's policy, not ours. We cannot verify the storage or handling of stock we did not ship.
- Claims made after the 3-month window has closed, measured from the delivery date on your tracking.
- Damage reported more than 7 days after delivery, or without photographic evidence.
- Products damaged after delivery by misuse, incorrect storage, or exposure to heat, damp or direct sunlight.
- Repeat claims beyond the number stated in section 1.
- Free welcome bonuses, which carry no cash value and are not separately refundable.
We may decline a claim where there is clear evidence of abuse of this policy.
4 How to submit a request
Email hello@fitwithlimfelix.com and include:
- your order number;
- the name and email address used on the order;
- which bottles you are returning, and whether they are opened or unopened;
- photographs, if you are claiming for damage or a wrong item.
You will get a reply within one working day with a return address and instructions. We will not phone you, and we will not ask you to justify the request.
Please wait for our instructions before sending anything back. Returns that arrive without a reference cannot be matched to an order and cannot be refunded.
5 Refund processing
Once your return has been received and checked, we approve the refund and send it back to the original payment method. We cannot refund to a different card or account.
| Paid by | Refund lands in |
|---|---|
| Visa / Mastercard | [5 to 10 business days] |
| PayNow | [3 to 5 business days] |
| Atome | [per Atome's own schedule] |
We release the refund on our side as soon as it is approved. How quickly it appears on your statement after that is down to your bank or payment provider, not us.
6 Return shipping
We send you the return address and packing instructions by email once your request is approved. Pack the bottles securely, use the reference we give you, and keep the tracking receipt.
| Reason for return | Who pays return postage |
|---|---|
| Damaged, defective or wrong item | We do |
| 3-Month Money-Back Guarantee claim | Reimbursed on approval |
| Change of mind after the 3 months | You do |
Where return postage is reimbursed, send us the receipt with your tracking number and we will add it to your refund. Until a returned parcel reaches us, it remains your responsibility, so please use a tracked service.
7 Changing your pack
You can change to a different pack, subject to availability, within the same 3-month window.
- Changing upward (for example, The Starter Pack to The 3-Months Metabolic Reset System): you pay the difference at the price in force on the day of the change.
- Changing downward: we refund the difference to your original payment method.
If the pack you want is out of stock, we will tell you the expected restock date and you can choose to wait or take a full refund instead.
8 Contact
Everything under this policy is handled by email, so that nothing arrives on your phone that you did not ask for.
Email hello@fitwithlimfelix.com
Reply within one working day, Monday to Friday.
This policy sits alongside our Terms & Conditions and Shipping Policy, and does not affect your statutory rights under Singapore law.
Take the full three months to decide.
Return the bottles for a full refund. No questions, no phone call, no retention offer.