Information
Privacy Policy
What we collect, why we collect it, who else sees it, and the rights you have over it. Written plainly, because a privacy policy nobody can read protects nobody.
1 Information We Collect
We collect only what we need to sell you a product and get it to your door.
| What | When |
|---|---|
| Name, email, phone number | At checkout |
| Delivery address | At checkout |
| Order history | On purchase |
| Payment details | Handled by our payment provider |
| Device, browser and pages viewed | Via cookies |
We do not see or store your full card number. Card details go directly to our payment providers, who are certified to handle them. We receive only a confirmation and the last four digits.
We do not ask for, and do not want, your NRIC number, your medical history or any health record.
2 How We Use Your Data
We use your information to:
- process your order, take payment and issue a receipt;
- pack and deliver your parcel, and give the courier what it needs to reach you;
- send you dispatch and tracking notifications;
- answer your questions and handle returns, refunds and exchanges;
- detect and prevent fraud, and meet our legal and accounting obligations;
- send you marketing email, only where you have given us a genuine, unticked opt-in.
Marketing is email only. We do not send marketing over WhatsApp or SMS, and we do not call you to sell you anything. Every marketing email carries a working unsubscribe link, and unsubscribing does not affect the emails we must send about an order you have placed.
We do not use your data to make automated decisions that produce legal effects for you.
5 Your Rights
Under the Personal Data Protection Act 2012, you have the right to:
- Access the personal data we hold about you, and be told how it has been used in the past year;
- Correct anything that is wrong or out of date;
- Withdraw consent to marketing at any time, by clicking unsubscribe or by emailing us;
- Request deletion of your data, where we are not required to keep it.
Email hello@fitwithlimfelix.com and we will respond within 30 days. A reasonable fee may apply to an access request, and we will tell you the amount before we do the work.
Withdrawing consent to marketing does not remove records we are legally required to retain, such as the tax record of an order you placed.
6 Data Security
We protect your data with encrypted connections, access controls limited to staff who need it, and payment providers who are certified to handle card data so that we never hold it ourselves.
That said, no system is entirely secure, and no transmission over the internet can be guaranteed. We cannot promise absolute security, only that we take it seriously and act quickly if something goes wrong.
If a data breach occurs that is likely to result in significant harm to you, we will notify you and the Personal Data Protection Commission as required by law.
7 Data Retention
We keep personal data only for as long as it is needed for the purpose it was collected for, or for as long as the law requires.
| Data | Kept for |
|---|---|
| Order and transaction records | [5 years, per tax law] |
| Marketing list membership | Until you unsubscribe |
| Support correspondence | [24 months] |
| Analytics and cookie data | [per platform settings] |
When data is no longer needed, we delete it or anonymise it so that it can no longer be linked back to you.
8 Contact
Questions about this policy, a request to see or correct your data, or a complaint about how we have handled it, all go to the same place:
Email hello@fitwithlimfelix.com
We aim to resolve every complaint ourselves. If you are not satisfied with our response, you may refer the matter to the Personal Data Protection Commission of Singapore.
We may update this policy from time to time. The version in force is the one published on this page, and the date at the top tells you when it last changed.